Booking terms of service
This is the document you accept when you tick “I accept the booking terms” during checkout. The version you agreed to is recorded against your booking and does not change afterwards, even if these terms are updated later.
Sewerfix Drainage terms of service (v1.5-2026-08-12)
1. CONTRACT
By confirming and paying you enter into a service agreement with Thornemere Ltd, trading as Sewerfix Drainage, registered in England (company no. 09269881). The service you have selected and the price quoted on the previous page form the agreement.
2. PRICE
The price shown is fixed for the work described. If on arrival our technician identifies that the work required materially differs from what you described, we will pause work and confirm any revised price with you in writing before continuing. You may cancel without charge at that point.
3. PAYMENT
When you confirm, the amount is authorised (held) on your card. We then take the payment shortly afterwards — usually within a few minutes — once your booking is confirmed with our team and your confirmation email is on its way. Payment is taken up front, not after the visit. If we cannot confirm the booking, the hold is released and nothing is taken; if we cancel before attending, you are refunded in full. Card processing is handled by Stripe; we do not store card details on our systems.
4. ACCESS
You confirm that you have authority to permit drainage work at the address provided and that any access required (gates, side passages, internal rooms) will be available at the booked time.
5. RESCHEDULING + CANCELLATION
You may reschedule or cancel free of charge at any time before your first visit, and any amount held or taken is refunded in full. If a technician is already travelling to you or has attended when you cancel, we may charge a callout fee of £50 to cover the cost actually incurred; we will always tell you before any such charge is made.
6. WORKMANSHIP GUARANTEE
Our work is guaranteed against defects in workmanship for 12 months from the date of the visit. The guarantee does not cover blockages caused by misuse (wipes, fats, sanitary items) or by structural defects outside the scope of the booked work. If you report a problem under this guarantee and we cannot verify it from the photographs or information you provide, we may charge a call-out fee of £150 for a technician to attend and inspect. If our technician confirms a problem covered by this guarantee, we will honour the guarantee and the call-out fee will be refunded in full. If no covered problem is found, the call-out fee is not refundable.
7. CONSUMER CONTRACTS REGULATIONS 2013
You normally have 14 days from booking to cancel for any reason. Because you are asking us to start the service before the 14-day period ends, by ticking the express- consent box below you waive that right for any work performed before the period ends. You retain the right to cancel any work not yet performed.
8. LIABILITY
Our liability is limited to the price of the booking except where caused by negligence resulting in personal injury or damage to your property. Nothing in these terms limits your statutory rights.
9. DATA
We process your contact information to fulfil this booking (calendar invite, technician dispatch, invoice). We retain booking records for 7 years (HMRC). See sewerfix.co.uk/privacy for full detail. Marketing emails require a separate opt-in (the tick box below) and can be unsubscribed at any time.
10. DISPUTES
English law applies; disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales.
For questions before booking call 01483 387 418. To cancel after booking, click the cancel link in your confirmation email.
Version v1.5-2026-08-12. Questions? Call 01483 387 418.